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Customer loyalty programs aren’t just nice-to-haves; they’re a powerful way to boost repeat business, increase average order value, and build lasting relationships. But not all loyalty features are equal. Whether you’re using a traditional POS or self-service kiosk, your system needs to support a seamless, rewarding customer experience. In this post, we’ll break down the must-have features in a loyalty and rewards program for restaurants using POS and kiosk systems.
In a crowded restaurant market, loyalty is key. Acquiring a new customer costs 5 times more than retaining an existing one. Indeed, 51% of U.S. restaurant patrons now report using a loyalty program. And according to the National Restaurant Association, 96% of loyalty customers say they’re getting great value, with over half already enrolled. A well-executed loyalty program encourages customers to return, spend more, and promote your brand to others. With today's technology, such as Tabin's POS and kiosk systems, you can now operate customised, digital loyalty programs that customers love to use—no punch cards, no friction, just rewards.
Loyalty programs should function wherever your customers engage, whether they are ordering from your POS at the counter or a self-service kiosk. Integration between your loyalty system and sales platform is essential.
Unified tracking: Customers earn and redeem points regardless of how they order
Speedier checkouts: Rewards get loaded automatically at the POS or kiosk. Systems can offer rewards or upsell items based on previous orders
No double entries: All data moves into one location—your POS dashboard
Whether a customer clicks through a kiosk or engages with your employees, they should be recognised and rewarded immediately.
When considering loyalty programs, these are the most important features to consider in a POS-integrated system:
The customers must be able to earn points for each rupee or dollar spent and earn them to redeem for discounts, free products, or special offers.
Make it convenient for customers to join or view their rewards balance by inputting a mobile number or scanning a QR code—on the spot at the POS or kiosk.
Seek systems that allow you to have custom rules:
-Points per dollar spent
-Birthday rewards
-Double points on certain days
-Referral rewards for friends
Make the kiosk interface present loyalty choices clearly:
-Display accessible points or offers pre-checkout
-Allow users to redeem rewards without any staff intervention
-Encourage signups to new customers directly from the screen
Every loyalty data should sync in real time between the kiosk and the POS. This avoids problems such as customers losing points or viewing stale offers.
Top-performing restaurants report that up to 37% of their transactions come from loyalty members.
Self-service kiosks are growing more popular for quick, streamlined ordering—but they need to be loyalty-friendly too. Here's what counts
Easy opt-in: Permit new customers to opt into your loyalty program at kiosk checkout
Auto-login: Enable repeat customers to enter their phone number or scan a QR code to access their rewards instantly.
Recommended rewards: When a customer has 50 points, the kiosk can recommend a reward item at checkout
Few steps: Simplify the loyalty process—do not use lengthy sign-up forms or redirects
Pro Tip: Leverage the kiosk screen to tout rewards. For instance, "Get a free burger on your next visit—sign up now!"
Bonus Features to Add: If you want a high-end experience, here are some advanced features you should have in your POS/kiosk loyalty solution:
Choose a loyalty program that matches how customers actually buy from you - the right match makes adoption instant and frictionless.
Best configuration: self-service ordering kiosk + POS-integrated loyalty including points and instant redemptions. Kiosks speed checkout and surface rewards visually at the moment of purchase, increasing sign-ups and redemptions — especially when paired with a POS system with a rewards program that syncs points instantly.
Best setup: mobile-number loyalty at the counter POS. A fast sign-up via phone number or QR works best for repeat morning customers.
Cloud-based, centrally managed loyalty where customers use the same account across stores. This is a must for running any national campaigns and tracking ROI centrally.
A POS system for a mobile food truck with QR-based loyalty enrollment. Mobile POS plus a digital ordering kiosk for restaurants (or a lightweight countertop kiosk) allows customers to join with one tap and redeem on the spot.
Why it matters: The right combination of kiosk + POS turns a loyalty program from a marketing idea into revenue, especially when coupled with easy payment options such as EFTPOS solutions for restaurants.
Avoid these traps, and your loyalty program will actually work.
Small UX nudges at the kiosk drive big adoption gains.
Display messages such as “Sign up now — get 25 points instantly!” on the kiosk idle screen.
Allow sign-up with a mobile number or QR code, with no passwords. If it is quick, people will register.
Provide an immediate, inexpensive reward for (e.g., free small drink) sign-ups — it creates momentum.
At checkout, show "20 points to your free dessert." These nudges add-ons and increase AOV.
If there's a customer close to a threshold, suggest a reward-eligible item. Display "Use points? Redeem for ₹50 off" next to the product.
Immediately after the loyalty prompts, offer contactless payment options such as EFTPOS solutions for restaurants to make checkout frictionless.
A practical checklist that a tech team or manager should follow.
Tabin's ecosystem is built to accommodate both POS and kiosk interactions with a common backend. Customers can earn and redeem their points whether they order at the counter or at a kiosk. You also receive a centralised dashboard that shows loyalty usage, campaign performance, and customer insights all in one place. That matters because loyalty traffic has doubled in the restaurant industry between 2019 and 2024, with these users now making 39% of all visits. In fact, restaurants that run digital loyalty programs have seen an 18% increase in repeat visits and 22% higher spend per customer, according to recent industry research.
Yes, in case your system is integrated (as Tabin's is), points can be earned and redeemed on either channel.
They can enroll by using their phone number or scanning a QR code—either during checkout or when they visit for the first time.
Absolutely. Tabin lets you determine how points are earned, when they expire, and what they're good for.
Yes, but they can function in offline mode and sync data when they come back online.
A contemporary loyalty program can be the key to a first-time customer and a frequent visitor. Proper POS and kiosk integration makes rewards simple to earn, redeem, and enjoy—regardless of how your customers order.
Yes. As long as your POS and kiosk share the same loyalty program, rewards apply everywhere.
Modern platforms like Tabin offer seamless loyalty integration across both POS and kiosks.
Yes — the system simply identifies the customer by mobile number or QR code.
Most systems require the internet for syncing; however, kiosks like Tabin support offline caching until reconnection.
Yes — when using a cloud-based centralised loyalty setup.
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